The Barista is responsible for preparing and serving premium-quality coffee, beverages, and light refreshments while providing outstanding customer service. The role requires technical knowledge of coffee preparation, attention to detail, and the ability to create a welcoming environment for customers. The Barista will ensure beverage consistency, maintain cleanliness, manage café equipment, and comply with food safety and hygiene standards.

Key Responsibilities

Beverage Preparation

Prepare and serve coffee, espresso-based beverages, tea, and other drinks according to standardized recipes.

Ensure consistency in beverage taste, quality, and presentation.

Steam milk, grind coffee beans, and calibrate espresso machines for optimal beverage quality.

Prepare cold beverages and specialty drinks as required.

Ensure beverages are served promptly and accurately.

Customer Service

Welcome customers warmly and provide professional service.

Take customer orders accurately and recommend menu items when appropriate.

Address customer inquiries and resolve complaints professionally.

Build positive relationships with customers to encourage repeat business.

Operational Responsibilities

Operate coffee machines, grinders, POS systems, and other café equipment safely and efficiently.

Replenish ingredients, cups, syrups, milk, and other supplies throughout the day.

Monitor stock levels and report shortages.

Assist in receiving and organizing deliveries.

Support opening and closing procedures, including cash reconciliation where applicable.

Cleaning & Maintenance

Clean espresso machines, grinders, blenders, and café equipment regularly.

Maintain cleanliness of counters, seating areas, and workstations.

Ensure utensils and equipment are sanitized according to food safety standards.

Dispose of waste properly and maintain a clean working environment.

Health, Safety & Hygiene

Follow food safety, hygiene, and sanitation regulations at all times.

Wear appropriate uniforms and maintain professional grooming standards.

Handle food and beverages safely to prevent contamination.

Report equipment faults or workplace hazards immediately.

Comply with workplace health and safety policies and emergency procedures.