We are looking for a professional and customer-focused Front Desk Executive to manage patient interactions, appointments, and administrative tasks at our hearing care center. The role requires excellent communication skills, attention to detail, and the ability to create a welcoming environment while supporting clinic operations and basic sales activities.

Key Responsibilities

Patient Interaction & Reception

Greet and assist patients and visitors in a professional and friendly manner

Handle walk-in inquiries related to hearing tests and hearing aids

Provide accurate information about services, pricing, and appointment procedures

Appointment Management

Schedule, confirm, and reschedule appointments for hearing tests and consultations

Coordinate with audiologists and technicians to manage daily schedules efficiently

Ensure smooth patient flow and minimize waiting time

Call Handling

Answer incoming calls and respond to patient inquiries promptly

Make outbound calls for appointment reminders, follow-ups, and promotions

Maintain proper communication records for all calls

Administrative Tasks

Maintain and update patient records (digital and/or physical)

Handle billing, invoicing, and basic cash/card transactions accurately

Prepare daily reports including appointments, walk-ins, and support for sales activities

Sales Support

Assist patients with basic information on hearing aid options (non-clinical guidance)

Support ongoing promotions, campaigns, and patient engagement activities

Coordinate with sales and audiology teams to support lead conversion

Clinic Coordination

Ensure the front desk and waiting area are clean, organized, and welcoming

Manage inventory of office and reception supplies

Coordinate with the service team for repairs, maintenance, and follow-ups