Airport Services Coordinator - PHH

Universal Tours & Travels Pvt. Ltd., Nepal is a legal enterprise that operates airline representative offices in the capacity of a GSA in Nepal.

50 years. An astute aviation and tourism experience garnered by primarily starting as a travel and tour company. Today, UTT has now diversified its portfolio into various aspects of the aviation sector.

Comprehensive aviation solutions. Geo-political scenarios and regional aviation policies, have fostered a much wider role for a GSA beside being a sales representative of a brand. In a country like Nepal, there are opportunities for growth with as much hurdles to overcome.

With our expertise we ensure that our operations are conducted with regularity and on schedule, alongside fulfilling the criteria of our principle procedures.

Key ResponsibilitiesAirport Operations Support• Coordinate passenger handling activities, including check-in, boarding, arrivals, and baggageservices.• Liaise with ground handling staff to ensure smooth execution of airline procedures.• Assist in monitoring flight handling timelines and reporting any deviations.• Support aircraft turnaround activities under supervisor guidance.

Passenger Service & Assistance• Assist passengers with inquiries, special needs, and service issues at the airport.• Support handling of PRMs, unaccompanied minors, VIPs, and disrupted passengers.• Provide basic service recovery support during delays or cancellations as directed.

Reporting & Compliance• Assist in preparing basic operational reports and shift summaries.• Ensure adherence to airline SOPs, safety, and security requirements.• Report incidents, irregularities, or service gaps to the airport services supervisor.• Support audits and inspections as required.

Preferred Experience & Qualifications• A diploma or bachelor’s degree in aviation, hospitality, or a related field is preferred.• 1–3 years of experience in airline operations, airport services, or ground handling.• Strong customer service orientation and communication skills.• Ability to work in a fast-paced, shift-based airport environment.• Willingness to learn airline procedures and comply with regulatory requirements.

https://www.jobsnepal.com/airport-services-coordinator-phh-143277