Operation Executive

The Operations Executive is responsible for ensuring smooth day-to-day academic operations across students, parents, teachers, and internal departments.

This role serves as the operational backbone of Code Mantra, ensuring classes are delivered on time, teachers are prepared, students attend classes, issues are resolved quickly, and operational data remains accurate.

The Operations Executive will coordinate with Teachers, Teacher Success, Customer Experience, Sales, Onboarding, and Academic teams to ensure an exceptional learning experience for every student.

Key Responsibilities

Class Operations Management

Monitor daily class schedules.

Ensure all classes start on time.

Verify teacher attendance before classes begin.

Verify student attendance.

Coordinate makeup classes.

Manage teacher substitutions when required.

Resolve class schedule conflicts.

Monitor class completion rates.

Teacher Coordination

Confirm teacher's availability.

Track teacher attendance and punctuality.

Coordinate teacher schedules.

Escalate teacher no-shows immediately.

Support the Teacher Success team with operational needs.

Ensure teachers have the necessary class materials.

Student Operations

Monitor student attendance.

Follow up on missed classes.

Coordinate rescheduling requests.

Ensure students receive class links and materials.

Support onboarding of newly enrolled students.

Parent Support

Respond to operational inquiries from parents.

Resolve scheduling concerns.

Assist with class-related issues.

Coordinate communication between teachers and parents.

CRM & Data Management

Update student records.

Maintain teacher records.

Track attendance.

Update class completion status.

Ensure CRM accuracy.

Generate operational reports.

Issue Resolution

Handle and resolve

Teacher absences

Student absences

Internet issues

Scheduling conflicts

Zoom-related issues

Parent complaints

Emergency class changes

Daily Operations Monitoring

Track

Classes scheduled

Classes completed

Student attendance

Teacher attendance

Make-up classes

Parent issues

Escalations

Cross-Department Coordination

Work closely with

Sales Team

Onboarding Team

Customer Experience Team

Teacher Success Team

Curriculum Team

Finance Team

To ensure smooth student experiences.

Daily Tasks

Start of Shift

Review today's class schedule.

Check teacher availability.

Verify new enrollments.

Review pending issues.

Confirm upcoming classes.

During Shift

Monitor ongoing classes.

Handle operational issues.

Coordinate with teachers.

Support parents and students.

Update CRM records.

End of Shift

Prepare daily operations reports.

Document unresolved issues.

Update attendance records.

Submit operational metrics.