IT Operations Administrator

Posiiton

IT Operations Administrator

Location

Nepal

Working Schedule

Full-Time

Relocation Assistance Available

No

Job ID

19421

Description and Requirements

Main Responsibilities

The responsibility of the role is to support information technology operations, and business applications.

Application Support: Provide first-level support for software applications, including troubleshooting and resolving technical issues.

User Assistance

Assist users with application-related queries and provide end user support.

Application Incident tracking: Document and track reported issues, ensuring timely resolution and communication with users.

Change and User access management: Manage change requests for IT enhancements and user access management process and recertification.

Reporting

Generate and analyze reports on application performance and user feedback.

Collaboration: Work closely with other IT team members, other department stakeholders and local vendors for application requests, changes, deployment and technical test results

Other Responsibilities

Monitor system performance and job logs.

Document the change requests, user access and technical agreements.

Job Specification

Experience in diagnosing and resolving application issues and providing technical assistance.

Strong understanding of application structure, architecture, and Microsoft SQL database experience.

Excellent Analytical skills and troubleshooting abilities.

Effective verbal and written communication skills in Nepali and English.

Ability to work independently and collaboratively with teams.

Creative problem-solving skills.

Reports to

Country Head of Information Technology.

Educational Description

At least a bachelor’s in computer engineering or equivalent.

Experience Required

More than or equal to 1 year of experience in the application support

Compensation

As per company Policy.

About MetLife

Recognized on Fortune magazine’s list of the “World’s Most Admired Companies” and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!