Open and close the lounge according to operational procedures.

Supervise and manage the daily activities of all staff.

Handle customer inquiries and resolve complaints professionally.

Ensure cleanliness, hygiene, and service standards are consistently maintained.

Monitor and track inventory; report shortages and coordinate replenishment.

Prepare and submit daily operational reports.

Recruit, train, and onboard new staff members.

Prepare beverages and coffee when required (Barista knowledge preferred).

Ensure smooth day-to-day operations and maintain a positive work environment.

Monitor staff attendance, discipline, and performance.

Other Specification

Minimum Bachelor's degree preferred.

Prior experience in hospitality, café, restaurant, lounge, or hotel operations.

Previous supervisory or managerial experience is an advantage.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Customer service and problem-solving skills.

Basic computer knowledge (MS Office, email, reporting).

Inventory management skills.

Ability to work under pressure and multitask.

Responsible, disciplined, and detail-oriented.