Job Description

About the Role

We are looking for a proactive and detail-oriented English Mentor Supervisor to oversee mentor performance, ensure high-quality English mentoring sessions, and drive continuous improvement across the mentor team. This role plays a critical part in maintaining learning excellence, strengthening mentor engagement, and ensuring all communication and sessions meet a high standard of English proficiency.

Key Responsibilities

1. Mentor Performance Management

• Monitor and evaluate mentor performance through regular QA (Quality Assurance) of English mentoring sessions
• Ensure mentors maintain high standards of spoken and written English
• Track KPIs and implement performance improvement plans where required

2. Feedback & Development

• Provide frequent, structured feedback with a focus on communication clarity, fluency, and delivery
• Conduct regular 1:1 sessions to guide mentors in improving their English proficiency and teaching effectiveness

3. Workplan & Scheduling

• Design and manage mentor schedules and session plans
• Ensure consistent availability of mentors for English-focused sessions

4. Team Management & Assessment

• Oversee daily mentor operations and maintain team performance standards
• Evaluate team capability and identify the need for additional English mentors

5. Recruitment & Onboarding

• Partner in hiring mentors with strong English communication skills
• Assess candidates’ English proficiency during the recruitment process
• Support onboarding and training aligned with expected communication standards

6. Grievance Handling

• Address mentor concerns professionally and in a timely manner
• Facilitate conflict resolution within the team

Qualifications & Skills

• Bachelor’s degree in HR, Education, English, Business, or related field
• Excellent English proficiency (spoken and written) is mandatory
• Proven experience in mentoring, training, or team supervision
• Strong communication, coaching, and interpersonal skills
• Ability to assess and improve language delivery and communication quality
• Good organizational and time management abilities