Company Description Malvern International PLC is a global education and services provider focused on helping international students gain the skills and knowledge needed for academic and professional success. The company offers university pathway programmes, English language courses, young learner programmes, and a range of university support services in partnership with higher education institutions. Malvern operates International Study Centres on and off campus, language schools in London and Manchester, and junior programmes and summer camps through Language in Action. The organization also delivers teacher training, professional development, custom group programmes, and admissions and compliance services to support universities in growing their international student pipelines.

Role Description

• Manage and maintain Malvern’s global list of international recruitment agents, ensuring records are accurate, current, and compliant.
• Coordinate the on boarding of new agents, including due diligence, reference checks, and internal approvals.
• Prepare, issue, and manage agent contracts and related documentation.
• Ensure contracts are fully resolved, stored correctly, and renewed or updated in a timely manner.
• Maintain accurate agent data across internal systems, databases, and shared platforms.
• Act as a key point of contact for agent contractual and administrative queries.
• Liaise with internal stakeholders across recruitment, admissions, finance, and compliance teams.
• Monitor agent compliance with contractual obligations and company policies.
• Support audits, reporting, and reviews related to agent performance and compliance.
• Ensure all activities align with higher education regulations, ethical recruitment practices, and data protection requirements.
• Contribute to continuous improvement of agent management processes and documentation.
• Support the existing team in the conversion activity of students.
• Any other duties as assigned by the line manager for this role.

Essential Skills & Qualifications

• Educated to degree level or equivalent professional experience, preferably in education, business, or a related field
• Excellent written and spoken English
• Strong attention to detail with the ability to manage complex documentation accurately
• Highly organised, diligent, and able to manage multiple tasks and deadlines
• Strong administrative and data management skills
• Confident using Microsoft Office and database/CRM system.

Desired Skills & Qualifications

• Previous experience managing contracts, partnerships, or international agents, ideally within higher education or international education.

Personal attributes

• Proactive and able to work independently
• Strong interpersonal and communication skills
• Culturally sensitive, with the ability to work with international partners
• Committed to high standards and continuous improvement