Company Description Sarvanam Software is an IT solutions and services company specializing in technology for the tourism and hospitality industry. Led by experienced technology and business professionals with over 20 years of expertise, the company has delivered solutions in Nepal, Australia, Thailand, and Denmark. Sarvanam provides end-to-end hospitality solutions, including hotel and restaurant automation, payment gateway integration, channel management, and online booking services. As one of Nepal’s leading hospitality and tourism technology providers, the company is focused on global expansion through innovative, state-of-the-art products and superior, customer-focused services.Role Description The Customer Support Specialist is a full-time, on-site role based in Pokhara. This role involves responding to customer inquiries, troubleshooting issues related to Sarvanam Software’s hospitality and tourism solutions, and providing clear guidance on product features and usage. The specialist will manage support tickets, document recurring issues, and collaborate with technical teams to resolve complex problems. Daily responsibilities include maintaining high levels of customer satisfaction, gathering feedback to improve products and services, and supporting clients during onboarding or system updates. The role also requires accurate record-keeping of interactions and proactive communication with customers to ensure smooth product adoption.Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills.
• Candidates should possess excellent Interpersonal Skills and clear communication abilities.
• Candidates should possess Technical Support capabilities and basic understanding of IT systems or software.
• Candidates should possess Analytical Skills to diagnose issues, interpret user feedback, and propose solutions.
• Previous experience in customer-facing roles, ideally in software, tourism, or hospitality, is beneficial.
• Ability to work on-site in Pokhara, manage multiple tasks, and remain calm under pressure.
• Proficiency in English and local languages, with strong written and verbal communication, is an advantage.
• A diploma or degree in IT, Business, Hospitality, or a related field is preferred but not mandatory.