Key Responsibilities

• Welcome customers and understand their vehicle complaints and service requirements.
• Conduct a preliminary inspection of the motorcycle/scooter and record observations.
• Prepare accurate job cards with customer concerns and required repairs.
• Explain recommended services, repair estimates, costs, and expected delivery time.
• Coordinate with technicians to ensure timely and quality repairs.
• Monitor vehicle repair progress and provide regular updates to customers.
• Obtain customer approval for additional repairs or replacement of parts.
• Ensure availability of required spare parts by coordinating with the parts department.
• Perform quality checks before vehicle delivery.
• Explain completed work, replaced parts, and maintenance recommendations during vehicle handover.
• Handle customer complaints professionally and resolve service-related issues.
• Maintain accurate service records, invoices, and warranty documentation.
• Process warranty claims according to manufacturer guidelines.
• Promote value-added services, accessories, and annual maintenance packages.
• Achieve customer satisfaction (CSI) and service revenue targets.
• Ensure compliance with dealership policies, safety standards, and manufacturer procedures.
• Follow up with customers after service to collect feedback and build long-term relationships.
• Maintain cleanliness and organization of the service reception area.
• Support appointment scheduling and workshop capacity planning.
• Work closely with workshop, parts, and sales teams to ensure efficient service operations.