Main ResponsibilitiesThe responsibility of the role is to support information technology operations, and business applications.

• Application Support: Provide first-level support for software applications, including troubleshooting and resolving technical issues.
• User Assistance: Assist users with application-related queries and provide end user support.
• Application Incident tracking: Document and track reported issues, ensuring timely resolution and communication with users.
• Change and User access management: Manage change requests for IT enhancements and user access management process and recertification.
• Reporting: Generate and analyze reports on application performance and user feedback.
• Collaboration: Work closely with other IT team members, other department stakeholders and local vendors for application requests, changes, deployment and technical test results

Other Responsibilities

• Monitor system performance and job logs.
• Document the change requests, user access and technical agreements.

Job Specification

• Experience in diagnosing and resolving application issues and providing technical assistance.
• Strong understanding of application structure, architecture, and Microsoft SQL database experience.
• Excellent Analytical skills and troubleshooting abilities.
• Effective verbal and written communication skills in Nepali and English.
• Ability to work independently and collaboratively with teams.
• Creative problem-solving skills.

Reports to: Country Head of Information Technology.Educational Description: At least a bachelor’s in computer engineering or equivalent.Experience Required: More than or equal to 1 year of experience in the application supportCompensation: As per company Policy.