We are seeking an experienced and strategic General Manager to oversee all aspects of resort operations. The ideal candidate will lead departmental teams, drive business growth, ensure exceptional guest experiences, and maintain high standards of operational efficiency and profitability.

Key Responsibilities

Oversee the overall operations of the resort, including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Administration.

Develop and implement business strategies to increase occupancy, revenue, and guest satisfaction.

Lead, supervise, and mentor department heads and staff to achieve operational excellence.

Ensure exceptional guest service and promptly resolve guest concerns.

Prepare and manage annual budgets, monitor financial performance, and control operational costs.

Monitor key performance indicators (KPIs) and prepare management reports.

Ensure compliance with health, safety, labor, and hospitality regulations.

Coordinate with the Sales & Marketing team to promote the resort and increase bookings.

Maintain relationships with vendors, travel partners, corporate clients, and local authorities.

Foster a positive work culture and ensure employee engagement, training, and performance management.