Universal Tours & Travels Pvt. Ltd., Nepal is a legal enterprise that operates airline representative offices in the capacity of a GSA in Nepal.

50 years. An astute aviation and tourism experience garnered by primarily starting as a travel and tour company. Today, UTT has now diversified its portfolio into various aspects of the aviation sector.

Comprehensive aviation solutions. Geo-political scenarios and regional aviation policies, have fostered a much wider role for a GSA beside being a sales representative of a brand. In a country like Nepal, there are opportunities for growth with as much hurdles to overcome.

With our expertise we ensure that our operations are conducted with regularity and on schedule, alongside fulfilling the criteria of our principle procedures.

OverviewUniversal Tours and Travels Pvt. Ltd. (UTT) Nepal is a legal enterprise that primarily operates an airlinesrepresentative office in the capacity of a General Sales Agent (GSA). The Reservation Officer willmanage flight reservations, modifications, cancellations, and reissues as well as respond to customerinquiries via phone, email, and other approved channels in a professional and timely manner linked toKorean Air’s network.

Key ResponsibilitiesReservation & Ticketing Operations     • Handle flight reservations, modifications, cancellations, and reissues using airline reservation     systems and GDS platforms.     • Accurately apply fares, taxes, penalties, and ticketing rules in line with airline policies.     • Issue tickets, EMDs, refunds, and revalidations within defined service level agreements (SLAs).     • Ensure accuracy of passenger details, travel documents, and special service requests (SSR).Customer Service, Sales, Travel Agent Support     • Respond to customer inquiries via phone, email, and other approved channels in a professional     and timely manner.     • Provide clear information on schedules, fares, baggage allowances, seat selection, and ancillary     services.     • Promote and upsell ancillary products where applicable to support revenue objectives.     • Resolve customer issues efficiently while maintaining a high standard of service quality. Support     travel agents and corporate partners with bookings, fare queries, ticketing issues, and policy     clarifications.      • Assist with group booking requests and coordinate with the sales or groups department as     required.     • Maintain positive working relationships with trade partners through accurate and timely support.Compliance & Reporting        • Ensure all reservation activities comply with airline procedures, fare rules, and regulatory     requirements.     • Maintain accurate records of transactions, refunds, and customer interactions.     • Escalate complex cases, irregular operations (IROPs), or system issues to supervisors as     required.             • Assist in preparing basic operational or performance reports when requested.

Preferred Experience & Qualifications     • Diploma or Bachelor’s degree in Travel, Tourism, Business, or a related field is preferred.     • 1–3 years of experience in airline reservations, call center operations, or travel agency ticketing.     • Hands-on experience with airline reservation systems and GDS (e.g., Amadeus, Sabre, Galileo) is     highly desirable.     • Strong knowledge of airline fares, ticketing rules, and basic IATA procedures.     • Excellent communication skills in English; additional languages are an advantage.     • Strong attention to detail and ability to work under pressure in a fast-paced environment.     • Customer-focused mindset with problem-solving and interpersonal skills.     • Willingness to work shifts, weekends, and public holidays as required.

https://www.jobsnepal.com/korean-air-reservations-officer-143548