Position

Engineer- Service Delivery

Department

Enterprise Business/ Service Delivery & After Sales

Location

Kathmandu but can be located anywhere in Nepal as per business requirement

Reporting to

Unit Head- Service Delivery & After Sales

Key Responsibilities

Oversee the end-to-end service delivery of enterprise solutions, ensuring SLA adherence and service excellence.

Manage customer onboarding and implementation of DC, Cloud, Cyber Security, and Fixed Network.

Work closely with internal teams, NOC, CX teams, partners, and regulatory bodies to drive automation, process optimization, and continuous service improvements.

Collaborate with partner support teams to ensure seamless service delivery and issue resolution.

Ensure compliance with regulatory and security requirements while delivering managed services.

Drive customer satisfaction by proactively identifying and resolving service challenges.

Design and implement service delivery strategies that ensure seamless integration of multiple technology platforms.

Ensure interoperability between different systems and vendors to maintain high service reliability.

Work closely with sales, pre-sales, and solution architects to align service delivery models with customer requirements.

Engage with enterprise customers to understand their ongoing operational and service support needs.

Education & Experience

Master’s degree in computer science, Information Technology, Electronics & Communication, or a related field with 4 years of experience in Service Delivery, Operations, or Managed Services OR Bachelor’s degree with 6 years of experience.

Strong background in Network, Cloud, Cybersecurity, and ITIL-based service management.

Experience in handling enterprise customers and managing large-scale operations.

Duty Station: Kathmandu but can be placed anywhere in Nepal as per business needs or future requirements