Support Specialist (Nepal)

Job Description

Yango Group is looking for a Support Specialist to assist users via phone, email, and chat. In this role, you’ll help resolve inquiries, gather feedback, and escalate complex issues when needed.

You will be responsible for

• Responding to customer queries in a timely and accurate manner via phone, email, and chat
• Providing policy-based resolutions to customers and partners
• Gathering customer feedback and sharing insights with internal teams
• Escalating complex cases to relevant departments when necessary
• Maintaining professionalism and empathy in all interactions
  
  

You might be a fit if you have

• Strong written and verbal communication skills in Nepali (traditional)
• English proficiency at the B2 level, with confident written and spoken communication
• Ability to multitask and stay efficient in a fast-paced environment
• A personal laptop or PC with stable internet and power supply (including backup)
• Previous experience in customer support (preferred)
• Willingness to work flexible shifts, including weekends and holidays
  
  

Explore our benefits

• Life in balance with Yango We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
• Psychological support Available in different languages to support you when you need it most
• Life and private health cover Life and private health insurance
  
  

*different conditions apply based on hiring location and position type