Support Specialist (Nepal)

Job Description

We are looking for a Support Specialist to join our team in Nepal. In this role, you’ll help resolve inquiries, gather feedback, deal with complex cases, and keep track of support interactions.

You will be responsible for

• Providing timely and effective support to customers in various communication channels (email, phone, chat)
• Assisting with complex cases in a timely and professional manner
• Updating customer records and maintaining accurate logs of support interactions
• Collaborating with the team to ensure high-quality support and customer satisfaction
  
  

You might be a fit if you have

• Strong written and verbal skills in Nepali and English
• A personal laptop or desktop with stable internet and power supply (including backup)
• The ability to work in a team and support your colleagues
• A willingness to learn and develop professional skills
• Availability to work flexible shifts, including weekends and holidays It'd be a plus if you:
• Have 6+ months of experience in customer support
  
  

Explore our benefits

• Life in balance with Yango We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
• Psychological support Available in different languages to support you when you need it most
• Life and private health cover Life and private health insurance
  
  

*different conditions apply based on hiring location and position type