Key Responsibilities

• ⁠ ⁠Provide customer support for mobile banking and digital payment services.

• ⁠ ⁠Perform daily transaction reconciliation and settlement verification.

• ⁠ ⁠Coordinate with banks, payment partners, and cooperative clients to resolve transaction issues.

• ⁠ ⁠Monitor failed, pending, and disputed transactions and ensure timely resolution.

• ⁠ ⁠Prepare reconciliation reports and maintain operational records.

• ⁠ ⁠Provide support via phone, email, Viber, and remote access.

• ⁠ ⁠Escalate technical issues to the concerned team when required.