Sales Support Rep – Email & Chat (Remote)

Job Description

Be the Brand’s Voice. Support Customers. Drive Revenue.

TalentPop App partners with high-growth e-commerce brands to optimize every customer interaction. We are looking for a results-driven Sales Support Rep – Email & Chat who can deliver world-class written support while identifying revenue opportunities through upselling, cross-selling, and retention.

This is a fully remote, non-voice position focused entirely on professional written communication. If you enjoy solving customer concerns and naturally identifying sales opportunities within conversations, this role is for you.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK

To ensure your application is reviewed by the Recruitment Team, you must follow these steps exactly. Applications that do not follow these instructions will not be reviewed.

• When selecting the position during your application, choose “Brand Concierge”.
• Enter the application code BCS in the required field.
  
  

Your Responsibilities

Customer Support & Retention

• Handle customer inquiries via email and live chat.
• Resolve product and order concerns accurately and efficiently.
• Maintain high customer satisfaction scores and fast resolution times.
• Identify potential churn risks and implement proactive retention strategies.
  
  

Sales & Revenue Growth

• Identify upsell and cross-sell opportunities during support interactions.
• Educate customers on premium features, add-ons, and expanded services.
• Clearly communicate product value and return on investment.
• Contribute to monthly expansion and retention revenue targets.
  
  

What We’re Looking For

• At least 1 year of experience in Customer Support, Customer Success, or Inside Sales (SaaS or E-commerce preferred).
• Excellent written English communication skills.
• Experience with CRM platforms such as HubSpot or Salesforce.
• Experience with helpdesk tools such as Zendesk, Intercom, or similar systems.
• Strong KPI-driven mindset focused on service quality and revenue growth.
• Understanding of e-commerce operations and online customer experience.
  
  

What We Offer

• Competitive base salary.
• Commission structure and performance-based bonuses.
• 100% permanent work-from-home setup.
• Health coverage (HMO or monthly stipend).
• Paid time off.
• Clear career growth opportunities in Customer Success and Sales.
  
  

Technical Requirements

• Reliable personal computer or laptop (i5 processor or modern equivalent).
• Stable wired internet connection (minimum 15 Mbps download and upload).
• Quiet and professional workspace suitable for written customer interactions.
  
  

Ready to turn written conversations into measurable revenue growth? Apply today to become our next Sales Support Rep – Email & Chat.