Fintech International Pvt. Ltd. is seeking a proactive and technically skilled Support Technician to join our growing team. The role primarily involves providing on-site technical support for our digital payment solutions deployed across the public transportation network. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, networking, and system-related issues while ensuring minimal downtime of deployed devices.

Key Responsibilities

Provide on-site technical support for deployed digital payment devices and systems.

Diagnose and resolve hardware, software, and network-related issues.

Install, configure, maintain, and replace field equipment when required.

Perform preventive maintenance and routine inspections of deployed systems.

Coordinate with internal technical teams for issue escalation and resolution.

Prepare service reports, maintenance records, and incident documentation.

Ensure timely response and resolution of field support requests.

Assist in testing newly deployed devices and system upgrades.

Maintain inventory of technical equipment, spare parts, and tools.

Travel frequently to client locations and operational sites as required.