We are looking for a customer-focused and communicative Customer Care Executive to handle seller queries, complaints, and service-related concerns. The ideal candidate will provide timely support, coordinate with internal teams to resolve issues, and ensure a high level of seller satisfaction while meeting established KPIs and service standards.

Key Responsibilities

• Respond to seller queries, complaints, and requests in accordance with company SOPs and service standards.
• Coordinate with sellers to understand their concerns and provide appropriate solutions.
• Escalate complex or unresolved issues to the relevant internal departments for timely resolution.
• Conduct regular follow-ups with sellers to ensure issues are resolved within the required timeframe.
• Maintain professional and positive communication with sellers through calls, emails, chat, and other support channels.
• Ensure quality and accuracy in every seller interaction.
• Meet assigned KPIs related to productivity, response time, resolution rate, and interaction quality.
• Maintain proper records of seller interactions, complaints, and resolutions.
• Identify recurring issues and communicate them to the concerned team for process improvement.
• Handle multiple queries efficiently in a fast-paced customer service environment.
• Perform other customer support duties as assigned by the supervisor or management.