Customer Service and Store Associate

Job Description

Company Description

The Jiri Group is a multi-faceted business driving innovation in nutrition and wellness in Nepal. Through its three core verticals—Jiri Nutrition, Jiri Foods, and JiriHealth—it caters to diverse consumer needs. Jiri Nutrition leads the way as Nepal's first sports nutrition brand with an ISO and GMP-certified facility registered with the U.S. FDA. Jiri Foods produces high-quality FMCG nutrition products made with locally sourced ingredients, widely available across the nation. JiriHealth, a trusted health and wellness retailer and e-commerce venture, offers a range of vitamins, supplements, and fitness products to empower healthier lifestyles.

Role Description

This is a full-time, on-site role for a Customer Service and Store Associate based in Kathmandu. The associate is responsible for delivering exceptional customer service and fostering customer loyalty by understanding their needs and providing personalized solutions. The role includes assisting customers with inquiries, managing retail sales transactions, maintaining the store's cleanliness and organization, and supporting inventory management. The associate will also ensure that customers have a seamless experience both in-store and while accessing JiriHealth's products and services.

Qualifications

• Strong Customer Service and Customer Loyalty skills to ensure high levels of client satisfaction and retention
• Excellent Communication skills to effectively engage with customers and team members
• Experience in Retail Sales and Store Management to meet sales targets and oversee store operations
• Ability to work collaboratively in a team environment while staying detail-oriented and proactive
• Enthusiasm for health, nutrition, and wellness is a plus
• High school diploma or equivalent; additional certifications in customer service or sales are an advantage