Specification & Core Responsibilities

Key Responsibilities

1. Mentor Performance Management

Monitor and evaluate mentor performance through regular QA (Quality Assurance) of English mentoring sessions

Ensure mentors maintain high standards of spoken and written English

Track KPIs and implement performance improvement plans where required

2. Feedback & Development

Provide frequent, structured feedback with a focus on communication clarity, fluency, and delivery

Conduct regular 1:1 sessions to guide mentors in improving their English proficiency and teaching effectiveness

3. Workplan & Scheduling

Design and manage mentor schedules and session plans

Ensure consistent availability of mentors for English-focused sessions

4. Team Management & Assessment

Oversee daily mentor operations and maintain team performance standards

Evaluate team capability and identify the need for additional English mentors

5. Recruitment & Onboarding

Partner in hiring mentors with strong English communication skills

Assess candidates’ English proficiency during the recruitment process

Support onboarding and training aligned with expected communication standards

6. Grievance Handling

Address mentor concerns professionally and in a timely manner

Facilitate conflict resolution within the team

Job Specification

Bachelor’s degree in HR, Education, English, Business, or related field

Excellent English proficiency (spoken and written) is mandatory

Proven experience in mentoring, training, or team supervision

Strong communication, coaching, and interpersonal skills

Ability to assess and improve language delivery and communication quality

Good organizational and time management abilities