Vasista Hospitality is a data-driven hotel consultancy and management firm operating in India and Nepal.

Units in Ilam, Nepal

Easton Blue and Accom Hotel.

Position - Front Office Assistant

Key Duties and Responsibilities

Guest Services

Welcome visitors with a warm greeting, manage room assignments, and complete fast check-in or check-out procedures.

Communication

Answer phone calls, reply to emails, route messages, and provide details on hotel amenities or local attractions.

Administrative Support

Maintain accurate logs, update room status data, and assist the front office manager with reports.

Department Coordination

Work closely with housekeeping to report ready rooms, and coordinate with maintenance or food and beverage teams for special guest needs.

Financial Handling

Process cash or card transactions, post charges, and manage safe deposit boxes.

Essential Skills Needed

Clear verbal and written communication abilities

Strong customer service and conflict resolution mindset

Good computer literacy and familiarity with hotel property management systems (PMS)

Excellent multitasking and organization under busy conditions

Professional grooming and a welcoming demeanor

Qualifications - BHM or DHM

Minimum one year of experience in same position