Ticketing Assistant

Job Description

Sweet Dream Travels Pvt. Ltd. is looking for a detail-oriented and customer-focused Ticketing Officer to join our team. The ideal candidate will be responsible for managing travel bookings, assisting clients with travel planning, and ensuring a smooth and hassle-free travel experience. This role requires strong communication skills, accuracy, and the ability to handle multiple tasks efficiently.

Key Responsibilities

• Assist clients in planning travel arrangements (business, leisure, and group travel)
• Book flights, hotels, tours, and transportation services
• Provide accurate information on destinations, visa requirements, and travel guidelines
• Issue tickets and manage reservations using booking systems (e.g., GDS such as Amadeus, Sabre, Galileo)
• Prepare and manage travel itineraries and make necessary changes when required
• Advise clients on travel insurance, safety measures, and travel policies
• Handle customer inquiries and complaints professionally and provide appropriate solutions
• Stay updated on travel deals, airline policies, and industry trends

Job Specification

Required Skills & Qualifications

• Strong communication and customer service skills
• Knowledge of airline reservation systems (Amadeus, Sabre, Galileo preferred)
• Basic knowledge of geography and international travel regulations
• Good understanding of ticketing procedures and travel bookings
• Attention to detail and accuracy in handling bookings and documentation
• Ability to multitask and manage time effectively
• Problem-solving skills and ability to handle customer issues professionally
• Computer proficiency (MS Office and booking systems)

Salary: NPR 15,000 – 25,000 (Negotiable based on skills, experience, and potential)

Additional Information

• Salary will be offered based on the candidate’s experience, skills, and overall potential
• Candidates with prior relevant experience in ticketing, travel operations, or a similar role will be given strong preference.
• However, freshers who are highly enthusiastic about building a career in the travel and tourism industry are also encouraged to apply.
• In addition to the gross salary, the company offers attractive performance-based incentive plans, providing opportunities for increased earnings based on individual performance and contribution.

• Opportunity to grow within the company based on performance

Apply now and be a part of our dynamic travel team at Sweet Dream Travels Pvt. Ltd.!