Operations Manager (Hospitality)

Job Description

We are looking for an experienced and dynamic Operations Manager to oversee daily operations and ensure smooth functioning across all departments. The ideal candidate will play a key role in maintaining service excellence, leading teams, and enhancing the overall guest experience.

Key Responsibilities

• Oversee and manage day-to-day operations of all departments
• Ensure high standards of service quality and customer satisfaction
• Lead, supervise, and motivate operational teams
• Coordinate with different departments for smooth workflow
• Support marketing activities, event planning, and execution
• Build and maintain strong relationships with guests, partners, and stakeholders
• Monitor operational performance and prepare reports using digital tools
• Identify areas for improvement and implement effective solutions

Job Specification

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum 5–8 years of experience in hotel or hospitality operations
• Proven experience in a leadership or managerial role

Required Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Good problem-solving and decision-making skills
• Ability to work in a fast-paced environment
• Strong organizational and coordination skills
• Digital literacy with knowledge of hospitality systems and reporting tools
• Fluency in both English and Nepali

What We Offer

• Competitive salary with performance-based incentives
• Leadership opportunities with creative freedom
• Accommodation and meals (where applicable)
• Opportunity to work with a reputed hospitality brand in Butwal
• A collaborative and growth-oriented work environment