Company Description SajiloNet Pvt Ltd is a premier licensed Internet Service Provider (ISP) in Nepal, established in May 2016 to deliver reliable internet and IT solutions for individuals and businesses. The company is driven by innovation and a strong commitment to service quality, focusing on robust connectivity and tailored technology offerings. Its leadership team brings over 25 years of combined experience in Information Technology and Management, enabling SajiloNet to bridge the “business-management gap” in Nepal’s market. By aligning technical solutions with strategic business goals, SajiloNet maintains its position as a preferred choice for dependable connectivity. The company continues to pioneer next-generation internet services, ensuring a seamless digital experience for clients across the country.Role Description The Branch In-Charge (Lahan) is a full-time, on-site role based in Lahan Sai district, responsible for overseeing daily operations of the branch. This position includes managing staff schedules and performance, ensuring quality customer service, and monitoring service delivery and network uptime. The Branch In-Charge will coordinate with technical and support teams to resolve service issues, implement company policies, and maintain compliance with regulatory and safety standards. The role also involves handling local sales and marketing activities, managing branch-level finances and reporting, and representing the company to local stakeholders and customers. The individual will regularly report branch performance to senior management and contribute to continuous process improvements.Qualifications

• Strong leadership and people management skills, including team supervision, performance monitoring, and conflict resolution.
• Operational and administrative capabilities, such as branch management, scheduling, documentation, and basic financial oversight.
• Customer service and communication skills, including the ability to handle client inquiries, resolve complaints, and communicate clearly in written and spoken English and local languages.
• Basic understanding of internet services, networking concepts, and IT support processes, with the ability to coordinate effectively with technical staff.
• Experience in sales or local business development, including promoting services, identifying opportunities, and maintaining relationships with key customers.
• Bachelor’s degree in Business, Management, IT, or a related field preferred; relevant work experience in ISP, telecom, or service industries is highly advantageous.
• Strong organizational skills, attention to detail, and the ability to work independently and make informed decisions under pressure.
• Willingness to work on-site in Lahan Sai district and familiarity with the local market and community is a plus.