Position

Head – After Sales Operation

Location

Kathmandu

Key Responsibilities

Oversee EV battery health, diagnostics, battery-related complaints, warranty, replacement, safety, and technical support.

Manage end-to-end warranty claims, approvals, recovery, warranty cost, rejection, and coordination with OEM/principal.

Handle critical customer complaints, escalations, repeat issues, root-cause analysis, and effective service recovery.

Manage customer relationship activities, service follow-ups, customer retention, complaint tracking, feedback, and CSI/NPS.

Manage accident repair and insurance claims, including coordination with customers, surveyors, workshops, and insurance companies.

Lead after-sales readiness for new products, including service infrastructure, tools, technical training, spare parts, warranty setup, SOPs, and coordination with OEM/principal.

Qualifications

Bachelor’s Degree in Automobile Engineering with an MBA in Management/Business Administration.

Minimum 10 years of relevant experience in automobile after-sales operations.

Interested Candidates are requested to send their updated Resume to

[email protected]

Only shortlisted candidates shall be called for an interview.