Position Title

Operations Manager

Company Background: A Pokhara Cultural Center Pvt. Ltd. dedicated to the presentation of traditional dance, cultural exhibitions, and delivering exceptional service within the cultural sector.

Salary

Negotiable (Based on experience and qualifications)

Working Hours

1 PM to 9 PM

Role Summary

We are seeking a dynamic and organized Operations Manager to oversee the day-to-day administrative and operational activities of our cultural center. In this role, you will ensure that our cultural shows, guest services, and facility operations run seamlessly, providing an unforgettable experience for our visitors while optimizing internal efficiency.

Key Responsibilities

Operational Oversight: Manage daily operations of the cultural center, ensuring smooth coordination between the performance, ticketing, guest service, and facility maintenance teams.

Event & Show Execution: Oversee the scheduling and execution of daily dance presentations and cultural events, maintaining high standards of presentation and client satisfaction.

Optimizing Process for Smooth Operation: Develop and implement operational strategies, standard operating procedures (SOPs), and service workflows and utilize the data to maximize productivity.

Staff Coordination: Collaborate with the Human Resources department to support staff scheduling, training, performance monitoring, and team alignment.

Quality Assurance: Monitor service delivery to ensure visitors receive a welcoming, authentic, and professional cultural experience.

Maintaining Quality, Safety & Where Required: Delivering high standards, enforcing venue safety protocols, and executing any additional responsibilities or tasks as delegated by management as per business need.

Identifying opportunities to increase revenue or connect with new customers: business expansion by finding innovative ways to attract new audiences, market the cultural center, and maximize commercial profitability.

Supervising employees: Supervise employees to complete tasks according to company standards and their respective job description.

Regulatory Complaince

Developing and implementing company policies.

Resource Management: Handle inventory control, vendor relations, and logistical arrangements required for daily operations and special events.

Dispute Resolution & Crisis Management: Handle high-pressure situations calmly, serving efficiently to resolve conflicts, grievances, or disputes between staff, vendors, or guests.

Delegated Management Duties (As Required): Perform additional tasks, special assignments, or operational work as delegated by the management as per business need and evolving organizational priorities.

Qualifications & Requirements

Education

Bachelor’s degree in business administration, Hospitality Management, Management, or a related field.

Experience

Minimum 3 years of professional experience in operational management, event management, or the hospitality sector (preferred).

Skills & Competencies

Proper Communication: Exceptional verbal and written communication skills to interact effectively with guests, performers, vendors, and internal teams.

Dispute Resolution & Crisis Management: Proven ability to remain calm, objective, and level-headed under pressure, skillfully mediating and resolving conflicts or disputes between staff, vendors, or guests efficiently.

Leadership & Problem-Solving: Ability to lead a diverse team, manage time-sensitive situations calmly, and resolve operational bottlenecks efficiently. Strong leadership and management skills to motivate and lead teams.

Organizational Acumen: Strong multitasking capabilities with a meticulous eye for detail regarding event logistics and guest services.

Problem Solving: Excellent organizational and problem-solving skills, able to think critically and come up with creative solutions.