Posiiton

Canteen Incharge

Location

Imadol, Lalitpur

Major job roles

1. Daily Canteen Operations

Supervise and coordinate the daily activities of the canteen under the Operations Department.

Ensure food is prepared and served on time.

Monitor the overall functioning of the canteen during operating hours.

Ensure proper arrangement and cleanliness of the dining and kitchen areas.

Keep an actual record of the hot meals per day and manage the necessary amount of food accordingly.

2. Staff Supervision

Coordinate with the storekeeper, chefs, cooks, assistant cooks, helpers, waiters, and other canteen staff.

Allocate daily duties and ensure staff are present and performing their assigned responsibilities.

Monitor staff discipline, punctuality, and work performance.

Report staff-related issues to the Operations Manager when required.

3. Food Quality Control

Monitor the quality, freshness, taste, and presentation of food served.

Ensure food is prepared and served according to the organization’s required standards.

Report any food quality concerns to the Operations Manager and concerned kitchen staff.

4. Inventory and Stock Management

Monitor the availability of food ingredients, beverages, and other canteen supplies.

Maintain proper records of stock received and consumed.

Inform the concerned authority about items that need to be replenished.

Ensure proper storage and handling of food items and supplies.

5. Food Safety and Hygiene

Ensure proper food handling, storage, and serving practices.

Maintain cleanliness and hygiene of the kitchen, dining area, utensils, equipment, and surrounding areas.

Ensure staff follow required hygiene and sanitation practices.

Immediately report any health, hygiene, or safety concerns to the Operations Manager.

Plan to provide the necessary training to the staff for food safety and hygiene in coordination with the Operations Manager.

6. Coordination and Teamwork

Coordinate effectively with the Operations Manager, chef, cooks, helpers, and other concerned staff.

Ensure smooth and timely food service.

Communicate operational issues, shortages, complaints, and other concerns to the concerned authority.

7. Customer Service

Ensure students, staff, and other customers receive timely and courteous service.

Listen to and report relevant food/service-related feedback and complaints.

Report with option for the feedback and complaints mentioned in the feedback form to the operations manager.

Take necessary immediate action within the scope of the position to maintain smooth service.

8. Time Management and Punctuality

Manage multiple operational tasks according to their priority and urgency.

Ensure all assigned duties are completed within the required timeframe.

Maintain punctuality and ensure timely service during meal hours.

9. Equipment and Facility Maintenance

Monitor the proper use and condition of canteen equipment and facilities.

Report damaged, faulty, or unsafe equipment to the Operations Manager.

Ensure canteen facilities are kept clean, organized, and in proper working condition.

Job Specification

Minimum Qualification

Grade 12 / +2 pass or equivalent.

Experience: 2–3 years of relevant experience in a canteen, cafeteria, food service, restaurant, or similar environment.