Front Desk Officer

Job Description

• Greet and welcome visitors, clients, and guests in a professional and friendly manner.
• Handle incoming calls, emails, and enquiries promptly and accurately.
• Maintain visitor records, appointments, and front desk logs.
• Manage appointment scheduling and coordinate meetings.
• Provide accurate information about the organisation's services and policies.
• Handle customer complaints or queries efficiently and escalate when necessary.
• Maintain cleanliness and organisation of the reception area.
• Receive, sort, and distribute daily mail, deliveries, and correspondence.
• Assist administrative and clerical tasks as required.
• Coordinate with different departments for smooth communication and operations.
• Ensure security procedures are followed for visitors and staff entry.

Job Specification

• Minimum qualification: (+2, Intermediate) or a bachelor's degree preferred.
• Home Location should be near Kamalbinayak (Office Area)
• Prior experience in front desk, receptionist, or customer service roles is an advantage.
• Strong communication skills (verbal and written).
• Good command of the English and Nepali languages.
• Basic computer knowledge (MS Word, Excel, email handling).
• Professional appearance and positive attitude.
• Strong interpersonal and customer service skills.
• Ability to multitask and work under pressure.
• Good organisational and time management skills.
• Polite, courteous, and presentable personality.