Front Desk Executive

Job Description

Job Summary:

The Front Desk Executive serves as the first point of contact for the company, ensuring smooth front-office operations while supporting administrative, financial, and e-commerce catalog management tasks. This role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic B2B environment.

Key Responsibilities:

Front Office Management

• Handle incoming phone calls, route them to appropriate departments, and maintain call logs.
• Greet, assist, and manage visitors, clients, and vendors in a professional manner.
• Maintain reception area cleanliness and ensure a welcoming environment.

Administrative Support

• Perform day-to-day administrative tasks including documentation, filing, and record keeping.
• Coordinate with internal teams for operational and administrative requirements.
• Assist in office supply management and vendor coordination.

Petty Cash Management

• Maintain and manage petty cash transactions.
• Record daily expenses accurately and prepare periodic reports.
• Ensure proper documentation and approval for all disbursements.

Fixed Assets & Insurance Management

• Maintain and regularly update the Fixed Assets Register.
• Coordinate insurance coverage for all fixed assets and ensure timely renewals.
• Maintain insurance records and assist in claims processing if required.

E-commerce Data Entry & Catalogue Management

• Perform data entry tasks for product listings on the B2B e-commerce platform.
• Prepare and update product catalogues, including descriptions, specifications, and pricing.
• Ensure accuracy and consistency of product data across platforms.

Social Media Management (Official Accounts)

• Handle and manage official social media platforms (e.g., LinkedIn, Facebook, Instagram, TikTok, etc).
• Post regular updates related to products, offers, and company activities.
• Respond to basic inquiries/messages and redirect leads to the sales team.
• Coordinate with management for content approval and campaign execution.
• Maintain consistency in brand communication and professionalism across platforms.
   

Job Specification

Required Qualifications & Skills:

• Bachelor’s degree in Business Administration, Management, or a related field.
• 1–3 years of experience in front desk, administration, operations, or e-commerce is a plus.
• Proficiency in MS Office (Excel, Word) and basic accounting practices.
• Familiarity with e-commerce platforms and product data management.
• Strong communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Ability to handle multiple tasks efficiently in a fast-paced environment.

Key Competencies:

• Professionalism and customer service orientation
• Organizational and multitasking ability
• Basic financial handling capability
• Data accuracy and process discipline
• Problem-solving mindset