Front Desk Officer

Job Description

• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).
• Professional appearance and demeanour.
• Ability to handle sensitive information with confidentiality.
• Friendly attitude and customer service orientation.
• Ability to work independently and under pressure.
• Greet and welcome visitors, clients, and guests in a professional and friendly manner.
• Handle incoming calls, emails, and enquiries, and direct them to the appropriate department.
• Maintain visitor records and manage check-in/check-out procedures.
• Provide accurate information about the organization's services, policies, and procedures.
• Manage appointment scheduling and meeting room bookings.
• Handle customer complaints or issues promptly and escalate when necessary

Job Specification

• Education: Minimum +2 / Bachelor’s degree in business administration or a related field.

• Experience: 1–2 years of experience in a front desk, reception, or customer service role preferred.

• Communication Skills: Excellent verbal and written communication skills (Nepali & English).

• Computer Skills: Basic knowledge of MS Office (Word, Excel, and email handling).

• Personality: Pleasant personality with professional appearance and positive attitude.

• Customer Service Skills: Strong interpersonal and problem-solving skills.