Front Office Supervisor / Night Auditor

Job Description

We are seeking a responsible and experienced Front Office Supervisor / Night Auditor to oversee front desk operations and ensure smooth guest services, especially during night shifts. The ideal candidate will be detail-oriented, capable of handling multiple responsibilities, and committed to delivering excellent guest experiences.

Key Responsibilities

• Supervise daily front office operations and ensure high-quality guest service
• Handle guest check-in and check-out efficiently
• Manage reservations, room allocations, and guest inquiries
• Perform night audit duties including verifying daily financial transactions
• Prepare and review daily reports (occupancy, revenue, etc.)
• Resolve guest complaints professionally and promptly
• Coordinate with housekeeping and other departments
• Ensure compliance with hotel policies and procedures
• Maintain accurate records and documentation
• Monitor staff performance and provide guidance when necessary

Job Specification

• Education: Bachelor’s Degree (Hospitality/Management or related)
• Experience: Minimum 3+ years in Front Office; supervisory/night audit experience preferred
• System Knowledge: Hands-on experience with IDS Next PMS
• Skills:Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• Good problem-solving and organizational skills
• Knowledge: Front office operations, night audit, billing, and reporting
• Other Requirements:Willing to work night shifts
• Basic computer skills (MS Office)
• Fluent in English
  
  Required Skills & Competencies
• Strong multitasking abilities
• Ability to work independently and within a team
• Capability to work under pressure
• Hardworking and responsible attitude
• Good communication and interpersonal skills
• Basic knowledge of hotel management systems (preferred)
• Must have past experience in hospitality sector 

Qualifications & Requirements

• Bachelor’s degree in Hospitality, Management, or related field
• Minimum 3 years of experience in front office or similar role

• Prior supervisory or night audit experience is highly preferred

  Salary & Benefits

• Salary: Negotiable
• Other benefits as per company policy