Client Relations & Order Processing

Officer

Kamal

Rug Industries Pvt. Ltd. is a premier

Tibetan rug manufacturer producing premium hand-woven carpets and antique

furniture since 1980. We specialize in handmade wool, silk, hemp, and handloom

rugs crafted with traditional techniques and meticulous craftsmanship.

are seeking a proactive and detail-oriented Client Relations & Order

Processing Officer. In this multi-faceted role, you will manage

international client communications, process orders, track production progress,

coordinate among internal departments, and oversee logistics and shipping.

1. Client Relations & Order Management

Maintain clear, timely, and

professional correspondence with clients.

Process orders accurately and

maintain organized records.

Manage emails efficiently using

Gmail and Outlook (sorting, labeling, and follow-ups).

2. Production Tracking & Coordination

Monitor weaving stages (e.g.,

tracking large rug progress at ~8–10 cm/day).

Update weaving logs and coordinate

with production teams.

Liaise with Suppliers, Yarn

Managers, Dyeing, Design, Weaving, and Quality Control.

Ensure timely updates on raw

materials, dyeing status, and production timelines.

Coordinate international shipping

with FedEx, DHL, UPS, and freight forwarders.

Prepare required shipping

documentation and track parcels.

Ensure smooth, timely dispatch and

update clients on shipping status.

Education

Bachelor’s degree required.

Technical

Skills

Proficiency in Microsoft Excel,

Gmail, and Outlook.

Soft Skills

Strong communication, coordination, and multitasking

skills.

Traits

Highly organized, detail-oriented, reliable, and

hardworking.

Bonus

Prior experience or knowledge of the carpet/rug industry.

Starting

Salary

NPR 25,000 per month (includes a

1-month paid trial).

Year 1 Growth

Potential increase to NPR 25,000 – 30,000 based on

learning speed and record-keeping accuracy.

Year 2 Growth

Potential increase to NPR 35,000 – 45,000 based on

expanded responsibility and workflow efficiency.

Year 3 Growth

Potential increase to NPR 50,000 – 60,000 based on

consistent high performance and reliability.

Note

All

salary increments are strictly performance-based.

Retirement

Provident Fund (PF) included for long-term savings.

Leave

12 days of paid personal leave + 24 days of paid

festival/national holidays (Dashain, Tihar, etc.).

Yearly Bonus

(13th Month Pay)

Equivalent to one full month's

salary.

Dashain Bonus

Equivalent to 50% of your monthly salary. Activated after 1

year.

Performance

Bonus

Extra incentive awarded during

Dashain. Regular performance-based. Has no waiting period.

Interested

candidates should email their CV and a short cover letter to

📧 [email protected]

Contact

Details

📞 +977-1-5151406 / 5151433 (Extension 106 or 101)

📱 9808301072

📍 Location: Tikhedewal, Lalitpur-14, Kathmandu

https://www.jobsnepal.com/client-relations-order-processing-officer-143903