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Senior Ticketing Officer full-time
Kathmandu Posted Aug 30, 2026 Apply by Sep 6, 2026

Quick Overview

  • CategoryOther Opportunities
  • LocationKathmandu
  • Job TypeFull Time
  • Experience4+ years
  • Deadline2026-09-06

Job Description

OntaTrip is looking for an experienced Senior Ticketing Officer to join our growing team in Kathmandu.

Key Responsibilities

  • Manage day-to-day airline reservations and ticketing operations
  • Handle fare quotations, ticket issuance, reissue, refund, void and cancellation requests
  • Assist clients and B2B partners with travel-related queries and booking support
  • Monitor fare changes, airline policies and ticketing conditions
  • Coordinate with airlines, GDS providers and internal teams when required
  • Handle complex booking issues and provide timely solutions
  • Maintain accurate PNRs, ticketing records and daily sales reports
  • Support the team in achieving sales and service targets

Requirements

  • Minimum 4 years of experience in airline ticketing or travel agency operations
  • Hands-on experience with Amadeus, Sabre & Galileo platforms
  • Good knowledge of domestic and international airfares and fare rules
  • Experience in ticketing, reissue, refund, cancellation and PNR handling
  • Strong communication and customer-handling skills
  • Good sales ability with a target-oriented approach
  • Ability to work independently as well as within a team
  • Strong attention to detail and ability to work under pressure
  • Experience with B2B travel agencies will be an added advantage
  • Travel & Tourism qualification is preferred but not mandatory for candidates with strong relevant experience

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