OntaTrip is looking for an experienced Senior Ticketing Officer to join our growing team in Kathmandu.

Key Responsibilities

• Manage day-to-day airline reservations and ticketing operations
• Handle fare quotations, ticket issuance, reissue, refund, void and cancellation requests
• Assist clients and B2B partners with travel-related queries and booking support
• Monitor fare changes, airline policies and ticketing conditions
• Coordinate with airlines, GDS providers and internal teams when required
• Handle complex booking issues and provide timely solutions
• Maintain accurate PNRs, ticketing records and daily sales reports
• Support the team in achieving sales and service targets

Requirements

• Minimum 4 years of experience in airline ticketing or travel agency operations
• Hands-on experience with Amadeus, Sabre & Galileo platforms
• Good knowledge of domestic and international airfares and fare rules
• Experience in ticketing, reissue, refund, cancellation and PNR handling
• Strong communication and customer-handling skills
• Good sales ability with a target-oriented approach
• Ability to work independently as well as within a team
• Strong attention to detail and ability to work under pressure
• Experience with B2B travel agencies will be an added advantage
• Travel & Tourism qualification is preferred but not mandatory for candidates with strong relevant experience