The Dental Counsellor will be responsible for guiding patients regarding recommended dental treatments, explaining procedures and treatment plans, coordinating with dentists, and ensuring proper patient follow-up. The role requires excellent communication skills, a patient-friendly approach, and the ability to build trust with patients.

Key Responsibilities

• Welcome patients and understand their dental concerns, needs, and treatment expectations.
• Explain dentist-recommended treatment plans, procedures, benefits, costs, and timelines in a clear and understandable manner.
• Counsel patients and assist them in making informed decisions regarding their recommended dental treatments.
• Coordinate closely with dentists and clinical staff to ensure accurate communication of treatment information.
• Follow up with patients regarding consultations, pending treatments, appointments, and treatment continuation.
• Handle patient enquiries through calls, messages, and in-person communication.
• Maintain accurate records of patient enquiries, consultations, follow-ups, and treatment status.
• Assist in scheduling appointments and coordinating patient flow.
• Build and maintain positive relationships with patients throughout their treatment journey.
• Handle patient concerns professionally and coordinate with the concerned department when required.
• Support the hospital's patient service, awareness, and promotional activities.
• Maintain patient confidentiality and follow hospital policies and professional standards.