Position

Cluster (Business) Manager – Retail Store Operations

Role Purpose

The Cluster (Business) Manager will be developed into a commercially driven retail leader responsible for managing the overall performance of a cluster of stores, driving sales, profitability, operational excellence, and customer satisfaction through strong leadership and analytical capabilities.

Number of vacancies

6

Location

Multiple Store Locations within Kathmandu Valley – Cluster-Based (Field Based Job)

Working Pattern: 3-Days Opening Shift (6:00 AM – 2:00 PM) and 3-Days Closing Shift (1:00 PM – 9:00 PM)

TRAINING PERIOD

Selected candidates will undergo a 12-month Cluster (Business) Manager Development Program with hands-on, ground-up training across multiple Bigmart stores, covering customer service, sales, billing, inventory, shelf maintenance, product handling, fresh produce, store operations, team management, profitability, and people leadership.

KEY RESPONSIBILITIES

Drive sales growth, profitability, and overall cluster performance while monitoring Sales Growth, L2L Growth, Gross Margin, PBHC, and cost productivity.

Identify business opportunities and implement recovery plans for underperforming stores.

Collaborate with Category, Marketing, Supply Chain, Finance, HR, and IT to achieve business goals.

Develop Store Managers through coaching, performance reviews, and succession planning.

Drive commercial initiatives, promotions, and customer growth strategies.

Analyze performance, identify root causes, and implement corrective actions, supported by regular store visits and business reviews.

Ensure consistent operational and business standards while fostering accountability, collaboration, customer focus, and continuous improvement.

ELIGIBILITY CRITERIA

Education and Qualifications

Bachelor’s degree in Management (BBA, BBM, BBS, BIM); Finance specialization is an advantage.

Good academic performance in Mathematics or related subjects at Bachelor’s level.

Experience

At least 1 year of relevant experience in MIS, Analytics, Business Applications, or data-driven functions preferred, with strong academic, leadership, and business skills.

Freshers with strong analytical skills encouraged to apply.

Required Skills & Competencies

Commercial acumen; business mindset; strong analytical; problem-solving ability; data-driven decision-making; leadership; strategic thinking; execution; strong communication; interpersonal skills; results orientation; adaptability; Proficiency in MS Excel.

Mobility and Work Flexibility

Willing to work across designated retail clusters and multiple store locations.

Willing to work rotational shifts and perform effectively under operational pressure.

Must have valid 2-wheeler driving license and own vehicle.

Apply now and be a part of Bigmart’s growing Operations team

Interested and eligible candidates may send their updated CV and Bachelors transcript and Masters transcript (if any) to: [email protected] with “Cluster Manager” clearly mentioned in subject line

Deadline to Apply

September 11, 2026

Note

Only shortlisted candidates will be contacted.