We are looking for a technically skilled and customer-focused Service Coordinator – Automobile to oversee workshop operations, support vehicle diagnosis and troubleshooting, manage mechanics, and ensure a high standard of customer service.

Location

Naxal, Kathmandu

Working Hours

10 AM - 6 PM

Responsibilities of the Candidate

• Supervise daily workshop operations and coordinate the activities of mechanics and technical staff.
• Diagnose vehicle issues and provide appropriate technical guidance and solutions.
• Troubleshoot mechanical and technical problems effectively.
• Communicate with customers regarding vehicle issues, service requirements, repair progress, and recommendations.
• Ensure timely and quality completion of repair and maintenance work.
• Allocate and monitor workshop jobs according to priorities and workload.
• Maintain strong customer relationships and address service-related concerns professionally.
• Prepare service reports, workshop documentation, and other administrative records.
• Monitor proper use of the company's workshop/service management software.
• Ensure required reports and records are accurately maintained and filed.
• Support administrative activities related to workshop operations.
• Ensure proper workshop procedures, safety standards, and service quality are maintained.

Requirements

• Graduate qualification required.
• 3+ years of relevant experience in automobile workshop operations, vehicle servicing, or a related field.
• Automobile Engineering, Automobile Diploma, or related technical background is highly preferred.
• Strong vehicle diagnostic, troubleshooting, and technical skills.
• Experience supervising mechanics or technical teams.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent customer service and relationship-management skills.
• Good written and verbal communication skills in English and Nepali.
• Ability to independently prepare reports and professional correspondence.
• Basic computer literacy and ability to work with workshop/service management software.
• Proactive, energetic, responsible, and capable of handling multiple responsibilities.
• Ability to work independently as well as within a team.
• Own transportation and a valid driving license required.

To Apply: Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.