We are looking for a Customer Service & Content Executive who can handle customer interactions while also creating engaging content for the company’s digital platforms. This role is ideal for someone who is confident on camera, has good communication skills, and is interested in both customer service and content creation.

Experience

Fresher to 1 year

Location

Mid-Baneshwor, Kathmandu

Employment Type

Full-time

Key Responsibilities

• Handle customer inquiries through phone, social media, WhatsApp, and other communication channels.
• Respond to customer questions professionally and provide accurate information.
• Follow up with customers and maintain proper records of customer interactions.
• Create short-form video content for platforms such as TikTok, Instagram, Facebook, and YouTube.
• Appear on camera and confidently present products, services, offers, or informational content.
• Assist in developing content ideas, scripts, captions, and basic creative concepts.
• Coordinate with the marketing team to plan and publish regular content.
• Monitor customer feedback and communicate common concerns to the relevant team.
• Support promotional campaigns, social media activities, and other marketing initiatives.
• Maintain a professional and positive brand image across customer interactions and digital content.

Requirements

• Fresher to 1 year of experience in customer service, content creation, social media, or a related field.
• Strong verbal and written communication skills.
• Confident and comfortable appearing on camera.
• Good understanding of social media platforms and current content trends.
• Creative mindset with the ability to generate engaging content ideas.
• Basic knowledge of video recording/editing tools such as CapCut, Canva, or similar tools is an advantage.
• Good English and Nepali communication skills.
• Positive attitude, willingness to learn, and ability to work as part of a team.
• Ability to manage customer communication and content-related tasks simultaneously.

Preferred Skills

• Customer handling and communication
• On-camera presentation
• Social media content creation
• Basic video editing
• Creative thinking
• Time management
• Social media awareness

Interested candidates are requested to send their updated CV to [email protected] with the subject line “Application – Customer Service & Content Executive.”