Company DescriptionKalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound, outbound, and non-voice services like data entry and social media management. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.Role DescriptionThis is a full-time on-site role for a Business Development Officer specializing in the Outsourcing and Call Center industry. The position is based in Kathmandu and involves identifying and pursuing new business opportunities, building and maintaining client relationships, analyzing market trends, and preparing financial proposals. The officer will work closely with clients to ensure top-notch customer service and contribute to the overall growth and strategic planning of the organization.Key Responsibilities

• Identify and target industries and clients aligned with our BPO services
• Generate and manage leads through outbound outreach, networking, and referrals
• Own the full sales cycle from prospecting to deal closure
• Prepare proposals, SOWs, and pricing in collaboration with internal teams
• Build long-term client relationships and drive upsell and cross-sell opportunities
• Track sales performance, forecast revenue, and share market insights with management
• Negotiate contracts and pricing agreements with clients
• Achieve monthly and quarterly sales and revenue targets
• Represent the company at meetings, networking events, and industry engagements

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• 2–3 years of business development or sales experience in BPO or IT-enabled services
• Strong negotiation, presentation, and proposal-writing skills
• Experience managing full sales cycles and closing deals
• Ability to work cross-functionally in a fast-paced environment
• Results-oriented mindset with strong analytical and problem-solving abilities
• Comfortable working in a fast-paced, target-driven environment
• Must have own vehicle

Preferred Attributes

• Experience working with domestic & international clients
• Strong professional network in outsourcing or customer service industry

Skills

bpo,networking,business development,sales,outsourcing