Roles & Responsibilities

• Take ownership of the branch's monthly and quarterly sales targets and revenue goals.
• Conduct regular performance reviews and provide coaching to improve productivity.
• Coordinate between sales, counselling, documentation, accounts, marketing, and management teams.
• Handle escalated client concerns and resolve complaints professionally.
• Present branch performance and growth plans to senior management.
• Monitor daily attendance, activities, follow-ups, conversions, and revenue performance.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, Sales, or a related field.
• 4 - 6 years of relevant experience in immigration, education consultancy, overseas education, or a related service industry.
• Experience managing a sales/counselling team is highly preferred.
• Strong understanding of sales funnels, lead management, conversion, and customer relationship management.
• Previous experience in immigration, education consultancy, recruitment, travel, or related service industries will be an advantage.
• Strong communication, negotiation, and leadership skills.

Skills

sales,documentation,leadership,management,immigration,communication