The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Provide onsite and remote technical support for customers, dealers, and partners.
• Troubleshoot issues related to CCTV systems, networking, software configurations, and system integrations.
• Identify faults, analyze root causes, and recommend practical solutions in a timely manner.
• Deliver technical trainings, product demonstrations, and user guidance to clients and partners.
• Prepare and maintain clear records of technical support activities and customer feedback.
• Actively participate in internal technical training and continuous learning programs.

Qualifications

• · Bachelors in Computer Enigineering/ Electronics Engineering/ Bsc. CSIT
• · Good at customer visiting, communication and handling customer relations.
• · Have willing to learn technical knowledge, strong initiative and hands-on ability
• · Good English listening, speaking, reading and writing