Job PurposeThe Export Manager will be responsible for developing and managing the company's international business, expanding export markets, achieving sales and profitability targets, and managing end-to-end export operations. The role will involve identifying new markets, developing distributors and customers, negotiating commercial terms, ensuring regulatory compliance, and coordinating shipments and collections.Key Responsibilities

• International Business Development
• Develop and implement export sales strategies aligned with company objectives.
• Identify and develop new international markets, distributors, importers, wholesalers, and retail customers.
• Conduct market research to identify opportunities, competitors, pricing, and consumer trends.
• Develop and maintain strong relationships with overseas customers and business partners.
• Participate in international exhibitions, trade fairs, buyer-seller meetings, and business development events.
• Prepare market-entry plans for new countries and territories.
• Sales & Business Targets
• Achieve monthly, quarterly, and annual export sales and profitability targets.
• Prepare country-wise and customer-wise sales plans and forecasts.
• Monitor sales performance and take corrective actions where required.
• Negotiate prices, payment terms, MOQs, distribution agreements, and other commercial conditions.
• Manage customer enquiries, quotations, orders, and contract negotiations.
• Distributor & Customer Management
• Appoint and manage distributors, agents, importers, and key accounts in international markets.
• Monitor distributor performance against agreed targets.
• Develop joint business plans and promotional activities with distributors.
• Resolve customer complaints and ensure high levels of customer satisfaction.
• Maintain regular communication with international customers regarding orders, shipments, payments, and product requirements.
• Export Operations & Logistics
• Manage the complete export order cycle from purchase order to shipment and payment collection.
• Coordinate with production, planning, warehouse, quality, finance, logistics, and documentation teams.
• Ensure timely shipment of export orders.
• Coordinate with freight forwarders, shipping lines, customs agents, and transporters.
• Monitor shipping schedules, freight costs, container availability, and delivery timelines.
• Ensure proper handling of export documentation.
• Pricing & Commercial Management
• Prepare export pricing based on product cost, freight, duties, taxes, margins, and market conditions.
• Monitor international commodity, freight, and currency movements where relevant.
• Review profitability by country, customer, product, and shipment.
• Work with Finance to monitor outstanding payments and credit exposure.
• Ensure timely collection of export receivables.
• Product & Market Development
• Identify products suitable for different international markets.
• Work with Marketing and Product Development teams on market-specific products, packaging, labeling, and promotional requirements.
• Gather market feedback and communicate customer requirements to internal teams.
• Identify opportunities for new SKUs, private-label products, and customized products.

Key Performance Indicators (KPIs)

• Export sales revenue
• Export gross margin/profitability
• Achievement of annual export targets
• New countries/markets developed
• Number of new distributors/customers acquired
• Customer retention and repeat orders
• Export order fulfillment and on-time shipment rate
• Outstanding receivables / collection efficiency
• Freight and logistics cost management
• New product/SKU development in international markets

Required Qualifications

• Bachelor's degree in Business Administration, International Business, Marketing, Supply Chain, or a related field.
• MBA/PGDM in International Business, Marketing, or related discipline is preferred.
• 5–10 years of relevant experience in FMCG exports, international sales, or international business.
• Strong knowledge of export documentation, logistics, and international trade practices.
• Experience dealing with overseas distributors/importers and international customers.

ompany benefits as applicable.Skills

management,international business,distributors,export