We are looking for an experienced Outbound Holiday Specialist to manage international holiday enquiries from consultation and itinerary planning through booking and after-sales support. The role combines outbound travel operations, sales, client relationship management, supplier coordination, and support for junior team members.

Location

Uttardhoka, Kathmandu

Working Hours

9 AM - 5 PM

Responsibilities of the Candidate

Handle end-to-end outbound holiday enquiries, including consultation, itinerary design, costing, booking, and after-sales support.

Design customized and packaged international holiday itineraries covering flights, accommodation, tours, transfers, travel insurance, and visa requirements.

Coordinate with airlines, hotels, international suppliers, and Destination Management Companies (DMCs) to obtain rates and confirm bookings.

Ensure accurate booking documentation, invoicing, payments, and collections.

Assist clients with flight changes, emergencies, itinerary adjustments, and other travel-related issues.

Stay updated on international destinations, visa requirements, travel advisories, market trends, and competitor offerings.

Convert enquiries into confirmed bookings through consultative selling and effective follow-up.

Build long-term relationships with clients and referral sources.

Upsell and cross-sell travel products, upgrades, insurance, and additional tours.

Work toward assigned individual and team sales/revenue targets.

Train, mentor, and support junior staff and new team members.

Review itineraries and quotations prepared by junior staff for accuracy.

Develop and maintain relevant SOPs, checklists, and training materials.

Handle escalated or complex outbound travel enquiries.

Coordinate with international offices to align pricing, promotions, and supplier arrangements.

Maintain accurate booking and CRM records and prepare regular sales and pipeline reports.

Requirements

2–5 years of experience in outbound travel, holiday packaging, or a related travel role, preferably with an established travel agency or tour operator.

Strong knowledge of international destinations, airfare ticketing, visa processes, and travel documentation.

Proven experience in travel sales and client relationship management.

Experience training, mentoring, or supervising junior team members.

Proficiency with GDS/booking systems and CRM tools, or ability to quickly learn company systems.

Excellent communication, negotiation, sales, and problem-solving skills.

Strong itinerary planning, costing, and attention to detail.

Ability to independently manage bookings and take ownership of client requirements.

Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field preferred.

To Apply: Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

Job Specification

Job Type

Full Time

Work Mode

Onsite

Level

Mid

Openings

1

Apply Before

2026-10-02

Skills

Booking Management

Visa documentation

Air Ticketing

Communication

Itinerary planning

View the original posting and apply on SathiJob.