The Corporate Relationship Officer will be responsible for developing, managing, and strengthening relationships with banks, cooperatives, financial institutions, strategic partners, and other stakeholders. The role focuses on enhancing client engagement, ensuring customer satisfaction, identifying business opportunities, and supporting organizational growth through effective relationship management and stakeholder coordination.

Department

Sales Department

Location

Sanepa, Nepal

Employment Type

Full-Time

Responsibilities of the Candidate

Build and maintain strong relationships with existing clients, banks, BFIs, cooperatives, payment service providers, fintech partners, and strategic stakeholders.

Act as the primary point of contact for assigned clients and ensure timely resolution of client concerns, inquiries, and service requests.

Conduct regular client visits and meetings to understand client requirements and strengthen partnerships.

Maintain and strengthen relationships with institutions utilizing the organization's solutions.

Coordinate with Product Owners, Project Managers, Technical Teams, and Support Teams to ensure seamless service delivery and client satisfaction.

Identify opportunities for cross-selling, upselling, and expansion of existing business relationships.

Support business development initiatives by generating leads and facilitating introductions with prospective clients and partners.

Gather client feedback and market insights to support product enhancements, service improvements, and business strategy.

Monitor client satisfaction levels and proactively address issues to improve customer retention and loyalty.

Prepare proposals, presentations, meeting minutes, and business correspondence as required.

Maintain accurate records of client interactions, commitments, escalations, and follow-up actions within the organization's reporting systems.

Coordinate contract renewals, service agreements, Annual Maintenance Contracts (AMC), and partnership documentation.

Represent the organization at meetings, networking events, conferences, exhibitions, and industry-related programs.

Assist management in developing and implementing client engagement and relationship management strategies.

Prepare periodic status reports and stakeholder updates for management review.

Ensure professional communication and uphold the organization's reputation and brand image at all times.

Requirements

Bachelor's degree in Business Administration, Marketing, Management, Information Technology, or a related field.

2–4 years of experience in relationship management, corporate relations, account management, customer success, business development, or a similar role.

Proven experience working with banks, BFIs, fintech companies, payment service providers, or enterprise clients.

Strong understanding of the banking and financial services industry will be an added advantage.

Preferred Skills

Technical Skills

Strong understanding of corporate relationship management and customer engagement principles.

Knowledge of banking, fintech, and digital banking ecosystems.

Proficient in Microsoft Office applications.

Working knowledge of internet and email applications.

Experience preparing business proposals, presentations, reports, and client communications.

Ability to understand client requirements and coordinate solutions with internal teams.

Familiarity with CRM systems and client relationship management practices.

Attributes

Excellent communication, presentation, and interpersonal skills.

Strong stakeholder management and relationship-building abilities.

Professionalism with excellent time management skills.

Strong negotiation, persuasion, and conflict-resolution capabilities.

Customer-centric mindset with a focus on service excellence.

Strong problem-solving and decision-making skills.

Ability to work independently and collaboratively across departments.

Attention to detail and the ability to manage multiple client accounts effectively.

Ability to prioritize workload and deliver results within deadlines.

High level of integrity, confidentiality, and professionalism.

Please send your updated resume to [email protected]. Qualified candidates will be fast-tracked through the application process

Job Specification

Job Type

Full Time

Work Mode

Onsite

Level

Mid

Openings

1

Apply Before

2026-09-18

Skills

Problem Solving

Presentation

Communication

Proposal

Client Relation

View the original posting and apply on SathiJob.