We are looking for a technically capable and detail-oriented Operations Executive to manage client onboarding, platform configuration, and day-to-day operational workflows. The role involves working with APIs, SaaS platforms, CRM tools, dashboards, integrations, and multiple client accounts.

Location

Kamaladi, Kathmandu

Working Hours

10 AM - 6 PM (Sunday-Friday)

Responsibilities of the Candidate

Manage end-to-end client onboarding, including KYC collection, account setup, and platform configuration.

Coordinate across Pre-Sales, Sales, Onboarding, and Post-Onboarding stages.

Troubleshoot platform issues, escalate technical bugs, and coordinate with technical teams for resolution.

Configure and test chatbot flows, broadcast campaigns, webhooks, APIs, and CRM/ERP integrations.

Maintain accurate client records, KYC information, and operational databases.

Monitor account health, delivery rates, and conversation metrics.

Prepare and maintain contracts, SOPs, onboarding checklists, and operational documentation.

Coordinate with external partners and vendors regarding account provisioning and technical requirements.

Manage multiple client accounts while ensuring timely completion of operational tasks.

Requirements

2–5 years of relevant experience in tech operations, SaaS support, platform onboarding, client operations, or a related role.

Bachelor's degree in Computer Science, IT, Engineering, or a related technical field is preferred.

Strong technical literacy with APIs, dashboards, spreadsheets, and SaaS platforms.

Strong written and verbal communication skills in English and Nepali; Hindi proficiency is an advantage.

Strong organizational, documentation, and problem-solving skills.

Ability to manage multiple clients and priorities simultaneously.

Familiarity with WhatsApp Business API, CRM tools, messaging platforms, webhooks, or system integrations is an advantage.

Access to a personal vehicle is preferred due to role requirements.

To Apply

Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

Job Specification

Job Type

Full Time

Work Mode

Onsite

Level

Mid

Openings

1

Apply Before

2026-09-16

Skills

Client Onboarding

WebHooks

Technical Operations

System integration

WhatsApp Business API

API Integration

Messaging

WhatsApp Business

CRM platforms

View the original posting and apply on SathiJob.