Key Roles & Responsibilities

1. Human Resource Planning

• Develop annual manpower plans based on operational requirements.

• Assess staffing needs for all departments.

• Prepare organizational structures and staffing budgets.

• Recommend workforce optimization and succession planning.

2. Recruitment & Selection

Manage end-to-end recruitment for all departments including

• Hotel Operations

• Front Office

• Housekeeping

• Food & Beverage

• Kitchen

• Engineering

• Cable Car Operations

• Ticketing

• Marketing

• Finance

• Administration

• Security

• Maintenance

• Attractions & Recreation

• Retail & Souvenir Shops

Responsibilities include

• Preparing job descriptions.

• Advertising vacancies.

• Screening applications.

• Conducting interviews.

• Coordinating recruitment panels.

• Preparing employment offers.

• Managing onboarding and orientation.

3. Employee Onboarding & Induction

• Conduct orientation programs for all new employees.

• Introduce company policies, SOPs, and code of conduct.

• Coordinate departmental induction training.

• Monitor probation performance and confirmation process.

4. Performance Management

• Develop Key Performance Indicators (KPIs).

• Coordinate annual and probation performance evaluations.

• Support department heads in staff appraisals.

• Recommend promotions, increments, and career development plans.

5. Attendance, Leave & Payroll Coordination

• Supervise attendance management systems.

• Verify overtime records.

• Monitor leave balances.

• Coordinate payroll preparation with the Finance Department.

• Ensure salary processing is accurate and timely.

• Manage staff duty rosters in coordination with department heads.

6. Employee Relations

• Maintain positive employee relations.

• Address employee grievances.

• Conduct counseling sessions where necessary.

• Promote teamwork and effective communication.

• Support conflict resolution and disciplinary processes.

7. Training & Development

Develop and coordinate training programs covering

• Hospitality Standards

• Customer Service Excellence

• Leadership Development

• Technical Skills

• Occupational Health & Safety

• Fire & Emergency Response

• First Aid

• Food Safety & Hygiene

• Workplace Ethics

• Service Excellence

Maintain annual training calendars and training records.

8. HR Policies & Compliance

• Implement and update HR policies and procedures.

• Ensure compliance with the Labour Act of Nepal, Labour Rules, Social Security Fund

(SSF), tax regulations, and company policies.

• Maintain employee records and statutory documentation.

• Coordinate labour inspections and audits.

9. Employee Welfare

• Oversee staff accommodation.

• Coordinate staff transportation arrangements.

• Manage employee welfare initiatives.

• Organize employee engagement activities.

• Celebrate festivals, recognition programs, and staff events.

• Promote employee health and well-being.

10. Disciplinary Management

• Conduct investigations into employee misconduct.

• Issue warning letters and disciplinary notices.

• Coordinate disciplinary hearings.

• Maintain disciplinary records.

• Ensure disciplinary actions are fair, transparent, and compliant with labour laws.

11. HR Administration

Maintain accurate records of

• Employee Personal Files

• Contracts

• Attendance

• Leave Records

• Training Records

• Performance Appraisals

• Promotion Records

• Disciplinary Actions

• Exit Interviews

• Resignation Documentation

12. Organizational Development

• Support organizational restructuring.

• Recommend process improvements.

• Develop employee engagement strategies.

• Foster a positive workplace culture aligned with company values.

13. Health, Safety & Security Coordination

Coordinate with Engineering and Security Departments to

• Ensure workplace safety.

• Conduct emergency drills.

• Promote occupational health.

• Ensure compliance with health and safety regulations.

14. Budget & Cost Control

• Prepare annual HR budgets.

• Monitor recruitment and training costs.

• Control staff welfare expenses.

• Optimize manpower costs while maintaining operational efficiency.

15. Interdepartmental Coordination

Work closely with

• CEO

• General Manager Hospitality

• Finance Department

• Engineering Department

• Operations Department

• Food & Beverage Department

• Housekeeping Department

• Security Department

• Cable Car Operations

• Marketing Department

• Administration Department

to ensure seamless workforce planning and operational support.

16. Reporting

Prepare and submit

• Monthly HR Reports

• Recruitment Status Reports

• Attendance Reports

• Leave Reports

• Staff Turnover Analysis

• Training Reports

• Performance Review Summaries

• Manpower Planning Reports

• Employee Engagement Reports

• Compliance Reports

17. Leadership Responsibilities

• Lead the HR Department.

• Supervise HR Officers, HR Assistants, and Administrative personnel.

• Build a high-performance culture.

• Mentor and develop HR team members.

• Promote professionalism, integrity, and accountability.

Qualifications

• Bachelor's Degree in Human Resource Management, Business Administration,

Management, or a related discipline.

• Master's Degree (MBA/HRM) is preferred.

Experience

• Minimum 7 years of progressive HR experience.

• At least 2 years in a managerial HR position.

• Experience in hospitality, tourism, hotels, resorts, or large multi-department organizations

is highly preferred.

• Knowledge of Nepal Labour Act, Social Security Fund (SSF), and employment regulations

is essential.

Required Competencies

• Experience in hospitality, tourism, hotels, resorts, or large multi-department organizations

is highly preferred.

• Candidates from Nepal within are encouraged to apply and will be given preference

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