Key Responsibilities

Develop and own the product roadmap for recovery and re engagement features, from ideation to launch.

Analyze customer churn data, identify root causes, and uncover high-impact recovery opportunities.

Design and launch targeted product interventions, win-back campaigns, and incentives for inactive or churned users.

Collaborate closely with Engineering, Design, Marketing, and Customer Success to deliver seamless recovery experiences.

Define, monitor, and report on key metrics related to user re-activation, retention, and recovered Customer Lifetime Value (LTV).

Conduct user research and A/B testing to validate hypotheses and continuously optimize recovery strategies.

Required Skills & Experience

3-5+ years of Product Management experience, ideally with a focus on retention, growth, or customer lifecycle management.

Proven ability to translate data insights into actionable product strategies and successful product launches.

Strong analytical skills, including experience with data analysis tools (e.g., SQL, Amplitude, Mixpanel, Tableau).

Familiarity with CRM platforms, marketing automation, and experimentation frameworks.

Excellent communication, interpersonal, and stakeholder management skills.

Demonstrated ability to thrive in a fast-paced, data-driven environment.

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