Key Responsibilities

Manage day-to-day communication with clients.

Understand client requirements and provide appropriate solutions.

Coordinate with internal teams to ensure timely project/service delivery.

Maintain strong and professional relationships with clients.

Handle client queries, feedback, and complaints.

Prepare quotations, proposals, reports, and client updates when required.

Follow up with clients regarding ongoing projects, payments, and requirements.

Identify opportunities for upselling and cross-selling services.

Maintain accurate records of client communication and activities.

Ensure high levels of client satisfaction and retention.

Job Specification (JS)

Education

Bachelor’s degree

Experience: 1/2 years of experience in client servicing, customer service, sales, or a related role.

Excellent verbal and written communication skills.

Strong interpersonal and relationship-management skills.

Good negotiation and problem-solving abilities.

Ability to coordinate with multiple teams and manage deadlines.

Proficiency in MS Office/Google Workspace and basic CRM tools.

Customer-focused, organized, proactive, and professional.

Ability to work independently as well as in a team.

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