Job Description

Monitor DTH, IPTV, OTT, and DVB-C/T2 platforms as the first point of contact, ensuring continuous visibility of system health and service status.

Detect system anomalies at an early stage, generate tickets, and promptly escalate issues to the relevant technical or engineering teams for resolution.

Perform routine platform checks, including signal quality, stream availability, encoder/decoder status, and channel lineup verification, to ensure all services are operating within expected parameters.

Respond to system faults or alarms by performing first-level troubleshooting before escalating unresolved issues to minimize service disruption.

Monitor live broadcast feeds, encoding/transcoding systems, and Content Delivery Networks (CDNs) to ensure uninterrupted signal delivery across all platforms.

Log, track, and maintain accurate records of incidents, faults, and resolutions in the ticketing and monitoring system for audit and reporting purposes.

Coordinate with Network Operations, Engineering, and Field Support teams to ensure the timely resolution of reported issues.

Conduct shift handover briefings, ensuring incoming operators are informed of ongoing issues, pending tickets, and overall system status.

Perform ad-hoc monitoring, testing, reporting, and other tasks assigned by supervisors or senior team members.

Prepare and submit shift reports summarizing system performance, incidents, escalations, and actions taken during the shift.

Job Specification

+2 or equivalent (Diploma) in any stream.

Basic familiarity with DTH, IPTV, OTT, and broadcast technologies, including DVB-C and DVB-T2 standards.

Willingness to work on rotational shifts, including nights, weekends, and public holidays, as required.

Ability to multitask, prioritize tasks, and work effectively under pressure.

Strong analytical and problem-solving skills with the ability to perform first-level troubleshooting of technical issues.

Good communication and teamwork skills to work effectively in a collaborative environment.

Basic computer literacy, including proficiency in monitoring software, ticketing systems, and MS Office applications.

Strong attention to detail and accuracy in monitoring, logging, and reporting system events.

Willingness to learn new tools, technologies, and platform updates as the broadcast environment evolves.

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